customer service agent within the “engineeringâ€/World wide web staff named lisa basically HUNG UP on me Once i was speaking. i’ve in no way had this kind of inadequate knowledge just before. she was extremely rude in advance of hanging up.
Stranded in San Diego, CA. Attempted to connect with shopper relations amount, but Web content lists the exact same range as cargo amount. Is this in order to avoid telephone phone calls. Waited about two hours to get a return contact from reservations.
I will get started by expressing that I have knowledgeable the worst flight working day with regards in your airline. First I had been delayed about an hour or so because of “weather conditionsâ€, when it had been Sunlight shining at the departure and arrival airport. 2nd, I had been moved to a third flight thanks to my hold off I skipped my relationship by 2 minutes. 3rd, when boarded on the 3rd flight, we sat within the gate for 2 several hours on account of “weather†once more. The moment they deplaned that flight, because of predicted 2 hour lengthier delay, I bought moved to your fourth flight.
Due to a loved ones hardship, we're unable to make our excursion as previously planned and had to cancel our reservations. We spoke to the consultant at American Airways and described the situation to her, and she prompt that we contact you.
We landed on time and have been very happy that the trip was clean and pain-free. Once we built it to baggage assert, the carousal stopped and about 1/2 of your travellers acquired their bags. There were so Many people waiting for our luggage. Many of us went towards the AA to explain that they required to do a thing.
I known as am. air on 3/twenty five/16 to inquire if over a return inter-national flight if I could expend the night time within the plane transform metropolis, (exactly where we initial enter the USA before occurring to accomplish the flight home), to relaxation, and choose the combat up the next day While using the exact same ticket to fly residence. I’ve completed this just before coming dwelling from Europe with out a challenge. I also outlined which i was buying the tickets with my visa details.
I spent 2 hours along with a 50 percent at AA counter and didn't have the choice as I happen to be explained to or to loose my ticket and go house
I can not realize why I can not have the chance to pick out a seat on flight #1848 from DFW to Bos affirmation LGGSNS
I have been trapped in Charlotte for nearly every day now. I am speculated to be connecting to New Bern, NC. I will not be traveling American Airlines once more!
My partner and I recently took a visit towards the Virgin Islands and returned on three/eleven/thirteen. Our Flight property on American Eagle flight 4891 was delayed for just take-off from St Thomas to San Juan. We have been purported to capture a connecting flight, American Airways flight 1454 from San Juan to JFK in Ny following a two hour layover. We had been reassured in St. Thomas that we would make our link and which the aircraft would anticipate the connecting travellers. Once we arrived in San Juan we found our flight experienced currently taken off. In wanting to resolve this we ended up scolded for visiting the Mistaken counter (We were being despatched by an American Eagle worker for the American ticket counter). Amazingly however, While we had dedicated that “fake pas,†he was ready to print a Jet Blue ticket from his American terminal! Thankfully we ended up ultimately on our way to our desired destination – JFK in The big apple. Whenever we asked about our baggage the American agent in San Juan wasn’t guaranteed what to inform us. He claimed they'd likely missed the flight to JFK also but to check when we arrived there. As we predicted, our luggage did not stick to us to Big apple so we filed a claim and were being despatched on our way again to Lisbon, CT 3 several hours away from New York. The subsequent early morning, on three/11/thirteen, we termed American Airlines about our bags and that’s exactly where the runaround commenced. We had been initially instructed that our luggage Must have created it to JFK that morning but they could not explain to.
touring from Miami to Lima on Saturday March 21 regardless if I reserve the seats in advance I received the final row on the best facet through the window as well as the seat didn't go creating my flight complicated ., on just how back again on flight # 918 the service was worst. through the check in I had to open my match circumstances to even up the weigth . Once i offer to pay for The three more pounds they attempt to cost me $ one hundred eighty.00per fit circumstance. steering clear of to pay $ 480.00 I had to go on he floor to move around my belongins ,I had to return to the counter because out seats ( we were being # 10 on line at sign in ) had been separates, after that we had to maintain going for walks around the gates because the counter staff never gave us the gate variety, ( when i question with regard to the gate facts to another amercian ailines employee in gate 26 he pointed for the gate screan ) this time the seats felt more compact that normal , the food items was terrible, the bread was so challenging , the lettuce about the salad glance aged , I returned the food items the identical way that I received it, The sunshine turns off though im examining severeal times which i had to keep my finger around the change to carry on looking through just after five horrible hrs I got towards the conclusion that I wont travel on American Airlines once more
I will say she(AA) identified a afterwards flight for me on One more airline,which I so appreciated,but she definitely could have a great deal more pleasurable in working with me.
My problem was a bag which was overweight. 1 lady retained declaring I could only acquire fifty lbs, regardless if I told her I was happy to pay overage fees. This other lady was not much too helpful. Nonetheless, Nina Kong went truly out of her approach to help me… contacting for information and facts, looking factors up…she even helped me shift the bag to a secure location though I went by way of it to discover if try this web-site I could rearrange and pull some pounds out.
The crew users have been probably the most non caring I have at any time been over a flight with. It reminded me off my times during the resort enterprise when we experienced union and non union groups. I will never fly American yet again I I should go west I will travel.